Atria Senior Living

  • Accounts Receivable Collections Specialist - Atria Senior Living

    Job Locations USA-KY-Louisville Metro
    Community Name
    Atria Senior Living
    Requisition ID
  • Overview

    Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in 190 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world. 


    Atria is an equal opportunity employer.  Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law.  Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications.  We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.


    The Collections Specialist is responsible for collecting balances due to the Company from our current and former residents in compliance with established federal and state guidelines. This individual uses critical thinking skills to negotiate agreeable payment terms, while developing and maintaining professional and effective communications with residents and community leadership.


    • Make contact with residents and former residents through outbound and incoming calls and emails to address outstanding balances.
    • Generate and distribute all Collection Letters to residents with outstanding past due balances.
    • Coordinate and organize Termination and Eviction Notices distribution.
    • Provide payment status update to communities, management, and Legal teams regarding termination and eviction proceedings on delinquent accounts.
    • Research resident accounts and provide accurate information to residents and communities regarding account activity.
    • Monitor established payment plans and notify communities of any default on promised payment.
    • Summarize and report on collection efforts to Operations and Management.
    • Initiate and approve Bad debt write-off entry.
    • Work directly with Atria’s outside Collection Agency and monitor the progress of collections on accounts assigned.
    • May perform other duties as needed and/or assigned.



    • High School diploma or general education degree (GED) required. Associate’s degree (A.A.) in Business Administration preferred.
    • One (1) to three (3) years of Collection experience with proven track record.
    • Knowledge of and compliance with the Fair Debt Collection Practices Act.
    • Strong communication and negotiation skills.
    • Proficient with Microsoft Office Applications such as Excel and Word.


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