Atria Senior Living

  • Help Desk Analyst - Atria Senior Living

    Job Locations USA-KY-Louisville Metro
    Category
    Information Technology
    Community Name
    Atria Senior Living
    Requisition ID
    2018-78166
  • Overview

    Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in 190 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world. 

     

    Atria is an equal opportunity employer.  Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law.  Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications.  We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.

    Responsibilities

    • Monitors the Help Desk queue, and ensures tickets are resolved before the exceeded target completion date/time, or to the customers satisfaction.
    • Identifies, researches, and resolves technical problems.
    • Responds to telephone calls and emails requesting assistance.
    • Tracks and monitors all issues to insure a timely resolution.
    • Relies on instructions and pre-established guidelines to perform the functions of the job.
    • Installs and configures PCs, laptops, printers, fax machines, and other equipment as assigned.
    • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and peripherals.
    • Documents, maintains, upgrades or replaces hardware and software systems.
    • Supports and maintains user account information including security rights and systems groups.
    • Works with all levels of Information Systems staff to help identify problem solutions and documentation.
    • May perform other duties as assigned. 

    Qualifications

    • High school diploma or general education degree (GED).
    • Two or more years of technical customer service support and tracking.
    • Two or more years with desktop setup, configuration and support.
    • Two or more years with Windows Operating and Microsoft Office Systems.
    • Familiarity with the following preferred:
      • Security through user administration of Active Directory
      • TCP/IP, internet, intranet, Cisco VPN and firewall technologies
      • Remote access security techniques and products
      • Email architecture, services and protocols, Outlook configurations
      • Citrix, VPN Client and Web
      • LAN/WAN infrastructure, protocols, and technologies
    • Strong analytical and problem solving skills.
    • Must be willing to work extended hours, nights or weekends when necessary.
    • A+, Net+, CCNA, MCTS, MCDST preferred.

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