Atria Senior Living

  • IT Manager - Atria Senior Living

    Job Locations USA-KY-Louisville Metro
    Category
    Information Technology
    Community Name
    Atria Senior Living
    Requisition ID
    2018-72589
  • Overview

    Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in 190 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world. 

     

    Atria is an equal opportunity employer.  Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law.  Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications.  We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.

    Responsibilities

    The IT Manager is responsible for the overall health and effectiveness of the assigned business system(s). This individual demonstrates an in-depth understanding of business operations, processes, and system capabilities and collaborates across user groups, functional departments and other business systems to manage systems initiatives and deliver solutions.

     

    The IT Manager provides leadership and direction to support staff to establish and ensure that the required functional knowledge, solution delivery and project management is provided to functional users. He/she is accountable for the oversight of functional requirements gathering, business process modeling, business requirement creation and documentation, transactional processes and data definitions, system configuration, and testing. This individual also facilitates the overall IT governance process to confirm alignment with Atria’s strategic and tactical objectives for their respective system(s).

     

    • Oversee end user support and maintenance of assigned business system and develop strategies for continually improving these systems.
    • Provide mentoring and training to team and manage training for business system users
    • Identify and evaluate current and future business needs and develop, present and execute required change management strategies for system-related processes.
    • Ensure that accurate and thorough business process documentation is created and maintained for assigned business system(s).
    • Ensure the proper security administration, configuration and system processes are in place and appropriately sustained.
    • Manage the closure of end user problems and tickets and ensure that ticket escalation resolutions are received appropriately and timely.
    • Manage efforts across user groups for projects with joint responsibilities.
    • Ensure overall adherence to project plans; schedule and validate proper allocation of costs.
    • Provide large and/or advanced data requests and oversees the general reporting methodology for end users.
    • Work effectively with analysts, developers, managers, executive sponsors and end users to allocate resources appropriately across various projects, juggling current customer needs with longer term project needs (weighing, balancing, and communicating the tradeoffs as necessary).
    • May perform other duties as needed and/or assigned.

    Qualifications

    • Bachelor's degree in computer science, business or related field. Master’s Degree preferred.
    • Functional background in Information Technology, Human Resources, Payroll or Accounting.
    • Eight (8) to ten (10) years of experience supporting, designing and implementing enterprise business applications – ADP, PeopleSoft, Kronos, Ceridian or Oracle.
    • Five (5) years of experience managing a team.
    • Demonstrated experience with complex issue analysis, research and resolution.
    • Sound knowledge of Relational database theory, design and query writing – SQL Server (preferred) or Oracle.
    • Proficiency in Microsoft Office.
    • Knowledge of Project Management Software.
    • Excellent analytical, problem solving, organization, prioritization, time management, decision making and project skills.
    • Strong written, verbal and interpersonal communication skills.
    • Excellent attention to detail.

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