Atria Senior Living

National Sales Specialist - Atria Senior Living

USA-KY-Louisville Metro
Category
Sales
Community Name
Atria Senior Living
Requisition ID
2017-57743

Overview

Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in nearly 200 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world. 

 

Atria is an equal opportunity employer.  Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law.  Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications.  We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.

Responsibilities

The National Sales Specialist is responsible for leasing units at an assigned community(s) while acting as the community’s sales director. The NSS reports functionally to the RSM of the assigned territory while supporting the local Executive Director in driving sales. The assigned community will be of strategic importance to the company’s success, and will be selected by the SVP of Sales. The assignment typically covers a vacant position and may carry over for a period of onboarding for the next hire.

  • Grows revenue and manages all aspects of sales in the community through designated sales activities. Maximizes opportunities for in-house and external sales, public relations and the content and effectiveness of the Customer Relationship Management database and scheduler.
  • Act as the Community Sales Director leasing units at assigned Atria community(s).
  • Focused on sales activities that meet or exceed company standards.
  • Make sales calls to potential residents, referral sources and other resources.
  • Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties
  • Accurately track move-ins, move-outs and quantity vs. quality of referral activity, determining appropriate follow up actions.
  • Accurately maintain the Organizational and Contact libraries in the community’s Customer Relationship Management database by entering information about new potential referral sources, updating information about current referral sources and keeping detailed accounts of appointments with individual referral source contacts.
  • Develop and maintain relationships with any and all potential referral sources and conduct on-going field visits.
  • Qualify prospective residents, effectively matching our services to their needs thus maximizing move-in potential.
  • Assist the Executive Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable.
  • May be asked to train and coach new and existing Community Sales Directors and their supporting staff to meet Atria policy and sales standards.
  • Assist and participate in conducting core Atria sales training events and maximize techniques to grow census/revenue.
  • Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
  • Work with the Executive Director and the Regional Sales Manager to facilitate training and continuous in servicing for all community staff that may have occasion to field an inquiry call or conduct a walk-in or scheduled tour.
  • Research and maintain current information on local competition and new services and competitors entering the marketplace. As requested, gather specific market/competitive information and report findings to Regional Sales Manager, the Executive Director and the Business Analysis team at the support center.
  • May perform other duties as assigned.

Qualifications

  • Bachelor’s degree from a four year college or university preferred.
  • Two or more years of related experience and/or training.
  • Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills and strong organizational skills including ability to follow-up, detail-oriented, ability to multi-task. Must have the ability to maintain confidentiality.
  • Demonstrated ability to maximize a community lead-base by closing sales and out producing peers.
  • Demonstrated ability to leverage and engage a community department head team and line staff to maximize sales.
  • Will be required to travel extensively on behalf of Company.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess valid driver’s license.
  • Must satisfactorily meet and be in compliance with Atria’s Motor Vehicle Policy standards.

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